Introduction

Top2Bottom Cleaning is committed to protecting your data and complying with the General Data Protection Regulation (GDPR). This policy outlines how we collect, store, use, and protect your personal information when you visit our website or use our services.

Who We Are

Top2Bottom Cleaning
8 Kilbury Drive
Worcester
Worcestershire
WR5 2NE

If you have any questions about this policy or your data, please get in touch with us by email or phone using the contact details provided on our website.

What Data We Collect

We may collect and process the following personal data:

• Your name
• Email address
• Phone number
• Home or business address
• IP address
• Enquiry or booking details
• Any other information you choose to provide through our contact form, email, or over the phone

How We Use Your Data

We use your data to:

• Respond to your enquiries
• Provide quotations and deliver our services
• Keep accurate business records
• Manage payments and invoices
• Send updates or information if requested

We do not sell or share your data with third parties for marketing purposes.

Legal Basis for Processing

We only process your data where we have a legal basis to do so. This may include:

• Consent (where you have given explicit permission)
• Contract (to provide the service you requested)
• Legal obligation (to comply with the law)
• Legitimate interest (to improve our service)

Data Retention

We retain your data only as long as needed for the purposes stated above or as required by law. After that, it will be securely deleted or anonymised.

Data Sharing

We may share your information with:

• Service providers acting on our behalf (such as payment processors)
• Legal or regulatory authorities, if required

We ensure all third parties comply with data protection regulations.

Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request the deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, don’t hesitate to get in touch with us directly.

Data Security

We take appropriate steps to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes using secure systems, up-to-date software, and limited access controls.

Cookies

Our website may use cookies to enhance your experience. These are small files stored on your device. You can manage cookie settings through your browser. Please refer to our cookie policy for more information.

Policy Updates

We reserve the right to update this GDPR policy from time to time. Changes will be posted on this page, and we recommend checking it regularly.