Introduction

At Top2Bottom Cleaning, we are committed to protecting your privacy and handling your personal information in a lawful, transparent, and secure manner. This policy outlines how we collect, use, and store your data in line with the UK General Data Protection Regulation (GDPR).

Who We Are

Top2Bottom Cleaning is a cleaning service provider based in Worcester, Worcestershire. If you have any questions regarding this privacy policy, please do not hesitate to contact us using the contact details provided on our website.

Information We Collect

We may collect the following personal data when you contact us or use our services:

• Your name
• Email address
• Home or business address
• Details related to cleaning service requests
• IP address and browser information (for website analytics)

How We Use Your Data

We use your data to:

• Respond to your enquiries and provide requested services
• Generate quotes, manage bookings, and send invoices
• Maintain our business records and communication
• Improve our website and user experience

Legal Basis for Processing

We process your data only where a legal basis exists. This includes:

• Your consent
• To fulfil a contract (providing our services)
• Compliance with legal obligations
• Our legitimate business interests

How We Store and Protect Your Data

We store your personal data securely using appropriate technical measures and restrict access to authorised personnel only. We take steps to prevent data loss, misuse, or unauthorised access.

Data Retention

We keep your data only as long as needed for the purposes outlined above or as required by law. After that, we securely delete or anonymise it.

Sharing Your Data

We do not sell or share your personal data for marketing. We may share data with trusted third-party service providers (e.g. payment processors) or legal authorities when required by law.

Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections to inaccurate data
• Request the deletion of your personal information
• Object to or restrict processing
• Withdraw your consent at any time
• Complain to the Information Commissioner’s Office (ICO)

Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy policies of third-party sites. Please read their policies before providing personal information.

Policy Updates

We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page. Please review it regularly to stay informed.

Contact Us

If you have any questions or wish to exercise your rights under this policy, please don’t hesitate to contact us via our contact page.